Responsibilities:
- Provide operational and administrative support to ensure smooth day-to-day operations
- Perform routine monitoring to detect any issues
- Act as point of contact for enquiries, service requests and incidents
- Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary
- Track all incidents to closure within service standards
- Perform data management and documentation duties to ensure accuracy of records
- Generate and prepare reports
- Source for viable vendors and request for quotation
- Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
- Design and implement automation solutions
- Support ad-hoc duties and projects as assigned
Requirements:
- Candidates must possess at least a diploma
- Some background in IT will be an added advantage
- Excellent verbal and written communication skills
- Meticulous, with excellent record keeping and documentation skills
- Positive working attitude
- Willingness and capacity to learn new skills and technology
- Fresh graduates are welcomed to apply