Careers

Responsibilities:

• Responsible for configuration, maintenance and upgrading of servers, networks and related hardware and software
• Perform asset management and maintain accurate asset records
• Perform day-to-day IT infrastructure health and security monitoring and checks
• Troubleshoot infrastructure and network related issues
• Perform change management control, and ensure changes are trackable and properly documented
• Respond to service requests and incidents to provide timely and effective resolutions
• Work with service providers to ensure SLAs are met
• Automate tasks with basic Bash/PowerShell scripting and high-level programming languages such as Python/Perl
• Provide support in the provisioning of IT infrastructure-related projects and other ad-hoc duties as assigned

Requirements:

• Candidates must possess a Diploma/Bachelor of Science in Computer Science/Computer Information Systems or equivalent
• For Senior Role, at least 3 years relevant working experience preferred
• For Junior Role, fresh graduates with matching skill sets are welcome, and On-the-Job Training (OJT) will be provided
• Strong understanding of server and networking fundamentals
  • Knowledge of up-to-date server hardware, configuration and management
  • Knowledge of networking concepts such as VLAN, LAG, LACP, and protocols such as TCP/IP, DHCP, UDP, DNS, and routing
  • Knowledge of L3 firewalls and network security
• Working knowledge in
  • Linux Server OS Administration and Linux Networking
  • Virtualization technology
  • Log management
  • Internet Services such as Web and Database servers
  • Basic security best practices and implementation
• Strong analytical and problem-solving skills
• Able to troubleshoot IT problems using logs, and tracing through steps
• Meticulous
• Good time management skills
• Good verbal and written communication skills
• Able to work independently and contribute as a team
• Willingness and capacity to learn new technologies and tools for the continuous improvement of systems and processes
• CompTIA/LPIC certifications is a plus
• Knowledge of Infrastructure as Code tools such as Ansible/Chef/Puppet is a plus
• DevOps/SRE experience is a plus
• Experience with Load Balancers/High-Availability deployment is a plus

Responsibilities:

• Provide operational and administrative support to enhance operational efficiency
• Provide L2 operational support and troubleshooting for escalated issues
• Identify opportunities for continual improvements and make recommendations accordingly
• Custodian of standard operating procedures (SOPs)
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
• Engage with stakeholders to define and implement service standards
• Collaborate with cross-functional teams for meeting operational requirements and targets
• Track and analyse incidents to identify and address recurring issues
• Drive quality assurance initiatives
• Assist with procurement and manage vendor relations
• Perform research and analysis to support business decisions making
• Perform data management and documentation duties to ensure accuracy of records
• Prepare reports and other documentation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Requirements:

• Candidates must possess at least a diploma
• Experience in developing and implementing SOPs and quality management frameworks
• Some background in IT will be an added advantage
• Excellent verbal and written communication skills
• Excellent analytical, problem-solving and organisational skills
• Meticulous, with excellent record keeping and documentation skills
• Proactive and positive working attitude
• Willingness and capacity to learn new skills and technology

Responsibilities:

• Provide operational and administrative support to ensure smooth day-to-day operations
• Perform routine monitoring to detect any issues
• Act as point of contact for enquiries, service requests and incidents
• Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary
• Track all incidents to closure within service standards
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Requirements:

• Candidates must possess at least a diploma
• Some background in IT will be an added advantage
• Excellent verbal and written communication skills
• Meticulous, with excellent record keeping and documentation skills
• Positive working attitude
• Willingness and capacity to learn new skills and technology
• Fresh graduates are welcomed to apply